Effective Date: October 28, 2024
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the HOME_URL website (the “Service”) operated by Hellotut (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then please don’t access or use our site or our services.
General Terms
Hellotut provides a platform that connects individuals seeking tutoring services (“Students”) with those offering tutoring services (“Tutors”). These Terms apply to all users of the Service, including Students, Tutors, and others browsing the site. The terms “you” or “User” refer to any individual or entity using the Service.
By using the Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the legal age of majority and have given consent for any minor dependents to use this Service.
You agree not to use the Service for any illegal or unauthorized purpose, and in your use of the Service, you will comply with all applicable laws, including but not limited to local, state, and federal laws.
Any breach or violation of these Terms may result in the immediate termination of your account and your access to the Service.
You understand that Hellotut may send you important administrative and legal notices regarding your use of the Service. You may not opt out of receiving these communications.
Accounts
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms and may result in the termination of your account.
You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.
Hellotut will not be liable for any loss or damage arising from your failure to comply with these security obligations.
Conduct
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without express written permission from us.
You may not attempt to bypass any security measures embedded in the Service. Unauthorized reproduction, publication, distribution, or exhibition of any materials supplied through the Service, whether in whole or in part, is strictly prohibited.
Links to Other Websites
The Service may contain links to third-party websites or services not owned or controlled by Hellotut. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that Hellotut shall not be responsible or liable for any damage or loss caused by or in connection with your use of or reliance on any such third-party content, goods, or services. We recommend that you review the terms and privacy policies of any third-party sites you visit.
Termination
We may terminate or suspend your access to the Service, without notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
Any provisions that should reasonably survive termination will remain in effect, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
If you wish to terminate your account, you may do so by discontinuing your use of the Service. Upon termination, all related content and information associated with your account may be deleted.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state of [Insert State], without regard to conflict of law principles.
Any failure by us to enforce any provision of these Terms shall not be deemed a waiver of that or any other provision. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Warranty Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. Hellotut DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Hellotut DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY ERRORS WILL BE CORRECTED.
Limitation of Liability
Hellotut, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES ARISING FROM:
- THE USE OR INABILITY TO USE THE SERVICE;
- THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
- UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
- STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE.
Release
In the event of a dispute, you agree to release Hellotut, its officers, directors, employees, agents, and partners from claims, damages, and demands of any kind, known or unknown, arising from such a dispute.
Intellectual Property Rights
All content, trademarks, and brand elements on the Service are the intellectual property of Hellotut. You agree not to use any of these elements without prior written consent from Hellotut.
If you believe your intellectual property rights have been violated, please contact us with the following details:
- A description of the work you believe has been infringed;
- A description of the location of the infringing material;
- Your contact information;
- A statement that you have a good faith belief that the use is unauthorized.
Changes to Terms of Service
We reserve the right to modify these Terms at any time. Your continued use of the Service following any changes constitutes your acceptance of the new Terms.
Payments
All payments for tutoring services on Hellotut are processed through our payment gateway. You agree to pay all fees or charges incurred by you or on your behalf through the Service, at the prices in effect when such fees or charges are incurred, including any applicable taxes.
Payment information, including credit card details, is securely handled in compliance with industry standards. Hellotut does not store or directly handle payment details; instead, we rely on third-party payment processors. You acknowledge that Hellotut is not responsible for any issues that may arise from the use of third-party payment services.
Service Fee Deduction
Hellotut will retain a 15% service fee from the earnings of each tutoring session booked through the platform. This fee covers platform maintenance, marketing, and support services to ensure a high-quality experience for both tutors and students. The remaining 85% of the session fee will be paid to the tutor as per the payment schedule. A 5% service fee will be added to the total service amount for clients.
Background Check Requirement
All tutors are required to undergo a background check as part of the onboarding process. This step ensures a safe and secure environment for students and families using Hellotut. By agreeing to these Terms, you consent to the background check and agree to provide any necessary documentation for this process.
Cancellation Policy
Users may cancel a session through the platform, subject to our cancellation policy. Cancellations made within 3 hours of the scheduled session may be subject to a cancellation fee or result in full charges for the student.
Tutors have the right to cancel a session as well, and Students will be notified promptly of any cancellations. In such cases, any payments made for the canceled session will be refunded or applied to a rescheduled session.
If a session is canceled due to technical issues or unforeseen circumstances beyond either party’s control, efforts will be made to reschedule the session at a mutually convenient time.
Tutor Responsibilities
Tutors using the platform must meet the qualifications outlined in their profiles and are responsible for ensuring that the information provided is accurate. Tutors are also responsible for preparing for tutoring sessions, providing effective instruction, and acting in a professional manner at all times.
Tutors may not:
- Misrepresent their qualifications or experience.
- Engage in any illegal or unethical behavior during their tutoring sessions.
- Solicit Students for private sessions outside of the platform.
Failure to comply with these requirements may result in suspension or termination of the Tutor’s account.
Student Responsibilities
Students are responsible for providing accurate information when creating accounts and booking sessions. Students agree to respect the Tutors’ time and professionalism by attending scheduled sessions on time and actively participating in the learning process.
If a Student is consistently late or cancels sessions without appropriate notice, their account may be subject to review or suspension.
Dispute Resolution
In the event of any disputes between Students and Tutors, Hellotut encourages both parties to attempt to resolve the issue independently. However, if an agreement cannot be reached, you may contact our support team for assistance.
Please note that Hellotut is not responsible for resolving disputes between Students and Tutors, but we will make reasonable efforts to mediate and provide guidance where possible.
User-Generated Content
Users may have the ability to post reviews, ratings, or other content on the Service. By submitting any content, you grant Hellotut a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.
You agree not to submit any content that:
- Violates any laws or regulations.
- Contains defamatory, libelous, abusive, or obscene material.
- Infringes on any third-party intellectual property rights.
Hellotut reserves the right to remove any content that violates these Terms or that is deemed inappropriate for the platform.